Privacy Policy

Last updated: April 2026

1. About This Policy

Anthony Farac Plumbing ("we", "us", "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website (anthonyfaracplumbing.com.au) or submitting a contact form, you consent to the practices described in this policy.

2. Information We Collect

We collect personal information you provide directly to us, including: • Your name • Email address • Phone number • Your suburb or location • The nature of your enquiry We do not collect sensitive information (such as health, financial, or government identifier data) through our website.

3. How We Use Your Information

We use the information you provide solely to: • Respond to your enquiry or request • Provide you with a quote or schedule a service visit • Follow up on your enquiry if you haven't received a response We do not use your personal information for marketing without your explicit consent. We will not add you to any mailing list unless you specifically request it.

4. Disclosure to Third Parties

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business (such as email delivery services), subject to strict confidentiality obligations. We will only disclose your information to third parties where required by law or with your consent.

5. Analytics and Cookies

Our website may use Google Analytics to understand how visitors use our site. This service collects anonymised data such as pages visited, time on site, and general location. This data is not linked to your personal identity. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on (available at tools.google.com/dlpage/gaoptout). We do not use tracking cookies for advertising purposes.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Your information is stored securely on our service providers' infrastructure and is accessible only to authorised staff. We retain your contact enquiry details only as long as necessary to fulfil the purpose for which it was collected, after which it is securely deleted.

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to request that we correct any inaccurate or outdated information. To make an access or correction request, please contact us using the details in section 9 below. We will respond within a reasonable time (typically within 30 days).

8. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any external sites you visit.

9. Contact Us

If you have any questions about this Privacy Policy, wish to make a privacy complaint, or would like to exercise your access or correction rights, please contact us: Email: info@anthonyfaracplumbing.com.au We take all privacy complaints seriously and will respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.